Terms of Service

1. Introduction

Welcome to Lilsey. These Terms of Service ("Terms") govern your use of our website located at www.lilseylogistics.com (the "Site") and our logistics and shipping supplies services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Services.

2. Account Registration

To access certain features of our Services, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and accept all risks of unauthorized access
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activities that occur under your account

2.1 Account Eligibility

You must be at least 18 years old to create an account. By creating an account, you represent and warrant that you are at least 18 years of age.

3. Orders and Payment

All orders are subject to acceptance and availability. We reserve the right to refuse any order for any reason.

3.1 Pricing and Taxes

All prices are in US Dollars (USD) and exclude applicable taxes, shipping, and handling charges unless otherwise stated. You are responsible for all taxes associated with your purchase.

3.2 Payment Methods

We accept various payment methods including credit cards, PayPal, and other approved payment processors. All payments are processed securely through our payment gateway partners.

3.3 Order Cancellation

Orders may be cancelled within 1 hour of placement, provided the order has not yet been processed for shipping. Once an order is shipped, it cannot be cancelled.

4. Shipping and Delivery

We strive to process and ship orders promptly. However, shipping times are estimates and not guaranteed.

4.1 Shipping Methods

We offer various shipping methods with different delivery times and costs. You may select your preferred shipping method during checkout.

4.2 Delivery Issues

If you experience delivery issues, you must notify us within 7 days of the expected delivery date. We will work with our shipping carriers to resolve the issue.

4.3 International Shipping

International shipments may be subject to customs duties, taxes, and fees which are the responsibility of the recipient.

5. Returns and Refunds

Our return policy is detailed in our separate Return Policy document. Key points include:

• Items must be returned within 30 days of delivery
• Items must be in original condition and packaging
• Certain items are non-returnable (custom orders, perishable items)
• Refunds are processed within 7-10 business days of receiving returned items

6. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Lilsey Logistics and its licensors. Our trademarks and trade dress may not be used without our prior written consent.

7. User Content

You retain ownership of any content you submit, post, or display on or through our Services ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content.

8. Prohibited Uses

You agree not to use the Service:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations
• To infringe upon or violate our intellectual property rights
• To harass, abuse, insult, harm, or discriminate against others
• To submit false or misleading information
• To upload or transmit viruses or any other malicious code
• To collect or track personal information of others

9. Limitation of Liability

To the maximum extent permitted by law, in no event shall Lilsey Logistics, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Services.

10. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including but not limited to a breach of the Terms.

11. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.