Privacy Policy

Last Updated: January 15, 2024

1. Introduction

At Lilsey, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.lilseyslogistics.com or use our services.

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection and use of information in accordance with this policy.

Important Notice

This Privacy Policy applies to information we collect through our Services, as well as information collected offline. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

2. Information We Collect

We collect several types of information from and about users of our Services:

2.1 Personal Information

Personal information that identifies you or could be used to identify you, including:

  • Name and contact information (email address, phone number, mailing address)
  • Account credentials (username, password)
  • Payment information (credit card details, billing address)
  • Shipping and delivery information
  • Communication preferences

2.2 Non-Personal Information

Information that does not identify you personally, including:

  • Browser type and version
  • Device information (operating system, device type)
  • IP address and general location
  • Pages visited and time spent on our site
  • Referring website or search terms

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and store certain information.

3. How We Use Your Information

We use the information we collect for various purposes:

Purpose Description
Service Delivery To process and fulfill your orders, manage your account, and provide customer support
Communication To send order confirmations, shipping updates, and respond to your inquiries
Marketing To send promotional materials and special offers (with your consent)
Improvement To analyze usage patterns and improve our Services
Security To detect, prevent, and address technical issues and fraudulent activities
Compliance To comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

We may share your information in the following situations:

Third-Party Service Providers

We share information with third-party vendors who perform services on our behalf, such as:

  • Payment processors (Stripe, PayPal)
  • Shipping carriers (UPS, FedEx, DHL)
  • Email service providers
  • Website analytics providers

4.1 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.2 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred.

4.3 With Your Consent

We may share your information with your consent or at your direction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

Security Measures Include:

  • SSL/TLS encryption for data transmission
  • Secure payment processing
  • Regular security assessments
  • Access controls and authentication
  • Employee training on data protection

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

GDPR Rights (EU/EEA Residents)

  • Right to Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Request restriction of data processing
  • Right to Data Portability: Request transfer of your data to another organization
  • Right to Object: Object to processing of your personal data

6.1 Marketing Communications

You can opt-out of receiving marketing communications by:

  • Clicking the "unsubscribe" link in any marketing email
  • Updating your preferences in your account settings
  • Contacting us directly

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website.

8. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Our Privacy Team

If you have any questions about this Privacy Policy or our data practices, please contact us:

privacy@lilseyslogistics.com
+1 (210) 967-8545
Hampton, Georgia

Data Protection Officer available Monday-Friday, 9am-5pm PST