Learn about our shipping methods, delivery times, and international shipping options
Last Updated: January 15, 2024
Effective Date: January 15, 2024
At Lilsey , we are committed to providing reliable and efficient shipping services for all your packaging and shipping supply needs. This policy outlines our shipping procedures, delivery timelines, and related information.
Note: All shipping times are estimates and begin once your order has been processed and shipped, not when the order is placed.
We process orders Monday through Friday, excluding major holidays. Orders placed after 2:00 PM EST will be processed on the next business day.
Order confirmation sent immediately via email
1-2 business days for order verification and preparation
Order shipped with tracking information provided
Delivery based on selected shipping method
Expedited Processing: For expedited orders placed before 12:00 PM EST, we offer same-day processing for an additional fee of $15.00.
We offer several shipping options for customers within the United States:
| Service | Delivery Time | Price | Best For |
|---|---|---|---|
| Standard Ground | 3-7 business days | $9.99 (Free on orders $75+) | Non-urgent supplies, bulk orders |
| Expedited Shipping | 2-3 business days | $19.99 | Urgent business needs |
| Next Day Air | 1-2 business days | $34.99 | Emergency supplies |
| Freight Shipping | 5-10 business days | Quote Required | Palletized or oversized items |
Important: Delivery times may be affected by weather conditions, carrier delays, or incorrect shipping addresses. Please ensure your shipping address is complete and accurate.
We ship to over 50 countries worldwide. International shipping rates and delivery times vary based on destination.
International Shipping Charges: Shipping costs for international orders are calculated at checkout based on weight, dimensions, and destination. Additional customs documentation is provided with all international shipments.
Some products require special shipping considerations:
Freight Shipping: For palletized or oversized shipments, we work with reliable freight carriers. Delivery includes appointment scheduling for unloading assistance.
If your tracking information shows delivered but you haven't received your package:
If your package arrives damaged:
Claim Deadline: All shipping damage claims must be filed within 7 days of delivery. We cannot process claims after this period.
We cannot ship to the following:
Address Verification: We verify all shipping addresses before processing. Incorrect addresses may delay shipment and incur additional charges.
For businesses with regular shipping needs:
Business Account Setup: Contact our business sales team at business@lilseylogistics.com to discuss customized shipping solutions for your organization.
We reserve the right to modify this shipping policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after any changes constitutes acceptance of the new policy.
Contact for Questions: If you have questions about our shipping policy, please contact our customer service team:
Yes! We offer shipping and delivery options based on your location. Shipping fees and delivery timelines will be shown at checkout.
Delivery times depend on your location. Most orders are processed within 1-3 business days, then shipped. You will receive tracking info once your order ships.
Yes, we ship to select locations. If your area isn't available at checkout, contact us, and we’ll help you.
Yes. Most of our beaded products are handmade with care, making each piece unique.
We do our best to match photos as closely as possible. Because items are handmade, slight variations in pattern or bead placement may happen, and that’s what makes them special.
Yes! We accept custom requests for: Colors Names/letters Matching sets (bag + sandals) Message us with your idea, and we’ll confirm the price and timeline.
Get your packages delivered quickly and reliably with our range of professional shipping supplies.
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